Shipping Policy


Shipping Information

Read the shipping information of yoqisa carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms, and risks are.

Where We Ship

Orders placed on yoqisa official website can be shipped to the United States.

 Shipping
Countries

Estimated
Delivery Time

 (By
Standard
Shipping
Methord)


Estimated
Delivery Time

(By
Fast
Shipping Methord)


 US,
UK

 8-13
business days

5-7
business days

 Canada

 15-25 
business days

5-7
business days

 
Germany,
Italy,
Spain,
Belgium,
Poland,
Finland,
Latvia,
Lithuania,
Switzerland,
Norway,
Mexico,
Estonia,
Romania,
Bulgaria

 8-12 
business days

5-7
business days

 
France,
Netherlands,
Czech,
Hungary, 
Slovakia,
Denmark, 
Slovenia, 
Croatia

 6-10 
business days

5-7
business days

  Austria,
Sweden,
Luxembourg

 8-10 
business days

5-7
business days

 
Ireland,
Greece,
Malta,
Israel

 10-15 
business days

5-7
business days

 
Singapore,
Japan

 5-8 
business days

3-6
business days

 
Malaysia, 
Philippines

 5-10 
business days

3-6
business days

 
Thailand

 7-10 
business days

3-6
business days

 
South Africa

 12-18 
business days

5-7
business days

 
Brazil,
Cyprus

 15-25 
business days

5-7
business days

 
Colombia

 11-19 
business days

5-7
business days

 
Chile

 10-17 
business days

5-7
business days

 
Vietnam, 
South Korea,
 Taiwan

 6-8 
business days

3-6
business days

 
New Zealand
Australian

 8-11
business days

3-6
business days

 

Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order. And due to COVID-19 shipping times may vary.

Any delivery date given by us is our best estimate only, and Yoqisa cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

 

Shipping Fees:

We offer two shipping methord for the country listed on the sheet before.
One is free shipping methord,
And the other one is paid shipping methord.
Please choose the shipping methord you need carefully on the checkout page.

 package
weight

shipping fee 
(By
Standard
Shipping
Methord)


shipping fee 
(By
fast
Shipping
Methord)
 0-0.49KG

 free

USD54

 0.49-0.99KG free USD60
  0.99-1.49KG free USD69
  1.49-1.99KG free USD71
 1.99-2.49KG free USD75
  2.49-2.99KG free USD85
  up to 2.99kg free USD100

 For products NOT shipped from the local warehouses (the recipient's address and the shipping warehouse are not in the same area or not in the same country) and without any customs fees declaration, we do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are the recipient’s responsibility.

For orders shipped to these remote areas listed before, you, the buyer, may have to pay customs duties.

 

Check Your Order and Shipment

Your order can be tracked after the order shipped email has been sent to you.

This email content will include a tracking number for your order.

You can check your order easily via the online tracking page ( https://www.17track.net/en ). Enter your tracking number, click “Track” on the page to track your shipment in detail.

If you have any questions about the details of the shipping information, you can email us:

service@yoqisa.com

Ownership, Terms and Risk

All orders will be dispatched within two business days EXCEPT your pre-order(s). Please refer to the specific estimated shipping date for the pre-order item(s).

Please ensure your address details are correct as once the parcel is on its way we cannot redirect it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, which your package can’t be dispatched to by any express.

Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be canceled. If you have to refuse delivery after the package is dispatched from yoqisa due to force majeure, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

Please note that you will be required to sign for your package upon delivery. If you are not at home at the time of delivery and do not receive your package, we will send you an email to notify you of it. You can contact the delivery company to arrange another delivery.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the good



Return Policy

We have a 30-day calendar days return policy, which means you have 30 days after receiving your item to request a return. If more than 30 days by since your receipt of the product, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We do not charge any handling fees for returns.

To start a return, you can contact us at  service@yoqisa.com

If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.

Do NOT send an item back before communicating with us.

You can always contact us for any return question at service@yoqisa.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you find any damages on your product, please contact us through CONTACT US page and we will make it right for you. 

(Email:
service@yoqisa.com

Tel:
86-18665719264

Company Address:

Room 605, Number 8 Xiang Rong Steet, Baiyun District , Guangzhou,Guangdong, China)


Exchanges 

The fastest way to ensure you get what you want is to return the item you have,. We will help issue a refund once the return is accepted, and you can make a separate purchase for the new item. The regular refund time is 2-3 business days after we received the returned product. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The regular processing time is 2-3 business days after we received the returned product. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

Unless there were damages or defections when you receive your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please email service@yoqisa.com for all return requests. 

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